Everything except repairing the vehicle
Core functions are delivered directly by our own team. Specialist and technical services are delivered by approved providers we appoint and manage — either way, you deal with us and we answer for it.
The dividing line
What we take on, and what stays yours
We put this in writing before you sign anything, so there is never an argument later about who was supposed to do what.
We run this
- Bookkeeping, bank and cashbook reconciliations
- Creditors: supplier accounts, reconciliations, queries, payment scheduling
- Debtors: statements, ageing and collections
- Payroll, payslips and statutory payroll administration
- PAYE, UIF, SDL, VAT and SARS administration
- Monthly management accounts, budgets and variance reporting
- HR administration, contracts, leave, records and the disciplinary process
- COIDA, routine compliance and CIPC administration
- Your insurer relationships and negotiations
- Insurer accreditation applications and renewals
- Claims documentation and repair authorisations
- Repair invoicing to insurers and customers
- Checking your claim costings and remittances
- Supplier negotiation, rebates and settlement discounts
- Managed IT, connectivity, telephony, cybersecurity and backups
You keep this
- Repairs, workshop production and quality
- Final approval of any commercial terms we negotiate with an insurer on your behalf
- Customer communication about repair progress
- Policy excess collection from your customers
- Performance management of your people
- Workshop consumables and general purchasing
- Facilities, security, cleaning and fleet
- Every payment decision in your business
We never touch your money. We prepare your supplier and salary payment batches, load them into your banking platform with all the supporting documents attached, and then stop. Only you, or a director you nominate, releases a payment. That is contractual. It does not change.
Where a job needs a specialist, we appoint them, manage them and hold them to their service levels. Your annual financial statements and audit stay with an independent firm, as they should.
Service catalogue
In detail
Each service below is marked by how it is delivered: direct by our team, managed through an approved provider, or hybrid, where we run part and you keep part.
Finance & accounting
Direct- Bookkeeping, cashbook processing, bank reconciliations and key monthly reconciliations
- Full creditor administration — supplier reconciliations, query management and payment scheduling
- Debtor administration, statements and normal collections; unresolved debt is handed back to you
- Payment batches prepared and loaded to your bank with supporting documents; you alone release them
- Annual budget, monthly budget-versus-actual variance reporting and a monthly management pack
- Basic fixed-asset register and an internal-control / fraud-control framework
- Annual financial statements and audit are outsourced to an independent firm; we maintain the records and coordinate
Payroll & statutory
Direct- Employee master data, calculations, payslips and statutory payroll administration
- PAYE, UIF, SDL, EMP201, EMP501, VAT and routine SARS administration
- Salary batch prepared and loaded; the owner or director approves and releases
- Specialist tax advisory where the competence exists; complex matters separately scoped
Claims & insurer administration
Hybrid- Policy-excess collection administration and routine follow-up
- Routine insurer administration and SLA tracking; you keep the strategic relationship and commercial negotiations
- Insurer audit preparation — we compile the core evidence and coordinate; specialist remediation is separately billed
- Insurance Claim Optimisation — we review claim submissions and final repair-cost estimates for completeness and accuracy before they go to the insurer, check remittances against what was claimed, and flag under-recovered or short-paid items for you to pursue. Claims ownership, repair authorisation and the insurer relationship stay with you.
- Accreditation applications and renewals, claims documentation and repair invoicing remain client-managed, with our records support
Human resources
Direct + specialists- Employment contracts, HR documentation, onboarding and offboarding, employee files and policy acknowledgements
- Leave and attendance administration and related payroll inputs
- Disciplinary administration — notices, documentation, meeting coordination, record-keeping and hearing administration
- Labour-law advisory where appropriately qualified; complex matters referred to an approved labour specialist
- Recruitment, training delivery, Employment Equity / Skills Development and OHS delivered through approved providers we manage
- COIDA / Compensation Fund administration handled directly
Managed IT & cybersecurity
Managed- Service desk, desktop support, endpoint management, patching, user administration and network monitoring
- Microsoft 365 / Google Workspace, software licensing and SaaS subscription administration with our commercial oversight
- Endpoint protection, firewall management, email security, vulnerability management and security monitoring
- Backup, recovery, disaster-recovery services and DR testing
- Network design and deployment, firewall configuration, failover/redundancy and WiFi coverage — scoped where material
- Desktop, laptop and server provisioning, VoIP configuration, CCTV and cloud hosting through approved specialists
- User-access and identity security are hybrid — the provider implements, you keep approval authority for privileged access
Connectivity & voice
Managed- Fibre, fixed wireless and LTE/5G through approved providers, managed commercially by us
- Telephony and VoIP — number porting, call routing, auto-attendants, hunt groups, voicemail and fault escalation
- Line rental, licences, hardware and provider charges are billed separately from the management fee
Procurement & supplier economics
Hybrid- Strategic sourcing and group-buying framework for the supplier relationships you ask us to manage
- Negotiated pricing, credit terms, payment periods, settlement discounts, rebates, delivery conditions and service levels
- Supplier scorecard covering price, quality, reliability, delivery, terms, rebate potential, support and B-BBEE status
- Parts procurement follows a dual model — we manage the categories you hand us, you keep the ones you want
- Rebates reconciled monthly: we retain one percentage point of qualifying spend, the balance passes to you
- Quarterly supplier performance reviews for the suppliers we manage
Compliance & company secretarial
Direct + specialists- Compliance calendar, statutory tracking and routine compliance advisory within the agreed scope
- Routine CIPC and company-secretarial administration; complex restructures referred externally
- POPIA, PAIA and specialist privacy compliance through an approved specialist, billed separately
- B-BBEE is hybrid — we manage strategy, administration and coordination; verification stays with an accredited agency
- General business-insurance administration — policy schedules, renewal dates and broker correspondence
- Statutory document-retention schedules and compliance tracking; scanning and archiving through an approved records provider
Digital presence & marketing
Managed- Website hosting and maintenance, website design and development through approved providers
- Social-media content production and paid digital advertising
- Media spend and external creative/agency charges are billed separately from the management fee
Legal Business Services Retainer
Optional- An optional, separately billed managed service. We manage the relationship and coordinate an approved legal practitioner; all legal advice and reserved work is provided by the appointed professional.
- Routine commercial and business-law queries, review and drafting of routine customer and supplier agreements, and employment-related legal documents within the agreed retainer scope
- Litigation, court appearances, major transactions, conveyancing and IP registrations are excluded unless specifically quoted
Energy & backup power
Optional- Solar power system design and installation, and generator backup-power setup, as optional outsourced projects
- Separately scoped and billed when requested
Not sure where your line should be?
That is exactly what the free diagnostic is for. One visit, about 45 minutes, and a written proposal that shows what we take on, what stays with you and what it costs against what you spend today.